This metric assesses the presence and health of a community where users can share peer-to-peer information.
Scoring Criteria (Max 5 points):
A high-quality, actively moderated forum receives the maximum score.
A well-managed, engaging comment section on reviews can receive partial credit.
Rationale: A thriving community is a powerful signal of trust and authority. It provides a source of unfiltered, real-world user experience that complements expert analysis.